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Wendy Perry and Associates Pty Ltd
(WPAA)
"Providing strategic consultancy,
facilitation, project management, review and professional
development
services in the vocational
education & training (VET), higher
education and the call/customer
contact sectors"
Discover the easy way to achieve
your organisational goals and
objectives, improve your systems
and build your capabilities and
capacity.
This will enable you to realise
your targets and Key Performance Indicators; meet
industry standards, registration
requirements and benchmarks;
improve productivity and
business operations; develop your people;
promote innovation and
entrepreneurship.
Whether you are an owner, director
or manager of an organisation; you
lead a group of people; or you are
interested in your own personal
development - WPAA can provide you with
knowledge, systems, processes,
tools and programs that will be a
vital part of facilitating change
for the better within yourself and
your organisation. WPAA
facilitates professional
development and undertakes
training needs analysis in a
number of areas - please review our
services for details.
Our services include:
-
Australian Quality Training Framework
(AQTF) 2007 consultancy and advice
-
call/contact centre review and
risk management
-
change management
-
conference presentations and
workshops
-
facilitation and project
management
-
professional development
-
competency framework design
-
skills recognition services and
'skills stock take'
-
strategic planning
-
tender and proposal writing
-
tools including Skillsbook and Harrison Assessments
-
training needs analysis
-
Training Package review and
implementation
-
training and assessment services
-
workforce development and planning
Wendy Perry is an
AQTF07
NARA Auditor and quality
consultant
and a lead evaluator for
the
Institute of Trade Skills
Excellence
http://www.itse.com.au/.
WPAA provides
Skills Recognition
professional
development, model, system, policy
and procedure development and
implementation advice.
Email us for further
details.
Attn: Call/Contact Centre
Managers
Setting up a new
contact centre, centralising your
organisation’s telephone customer
service or
re-engineering your
call centre?
Gain an
independent, industry-based view
on your centre’s plans – a health
check if you like. We often find
it’s with the finer details,
implementation and continuous
improvement areas that issues
arise.
WPAA provides a
risk management assessment and
review service across your
centre’s operations including:
-
People and
performance management
-
Resource
management
-
Information and
customer management
-
Technology and
equipment
-
Physical
environment
-
External links
Culminating in a comprehensive
report, action and
implementation plan with
practical approaches and tips.
WPAA has "...a detailed
understanding of the industry,
and the role of training and
development in supporting
industry skills needs - both in
the current and future
directions...very engaging,
supportive...high degree of
professionalism and integrity."
Find
Wendy Perry
on Facebook or visit
Wendy's My
space

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