Wendy Perry and Associates Pty Ltd (WPAA)

"Providing strategic consultancy, facilitation, project management, review and professional development services in the vocational education & training (VET), higher education and the call/customer contact sectors"

Discover the easy way to achieve your organisational goals and objectives, improve your systems and build your capabilities and capacity.

This will enable you to realise your targets and Key Performance Indicators; meet industry standards, registration requirements and benchmarks; improve productivity and business operations; develop your people; promote innovation and entrepreneurship.

Whether you are an owner, director or manager of an organisation; you lead a group of people; or you are interested in your own personal development - WPAA can provide you with knowledge, systems, processes, tools and programs that will be a vital part of facilitating change for the better within yourself and your organisation.  WPAA facilitates professional development and undertakes training needs analysis in a number of areas - please review our services for details.

Our services include:

• Australian Quality Training Framework (AQTF) 2007 consultancy and advice

• call/contact centre review and risk management

• change management

• conference presentations and workshops

• facilitation and project management

• professional development

• competency framework design

• skills recognition services and 'skills stock take'

• strategic planning

• tender and proposal writing

• tools including Skillsbook and Harrison Assessments

• training needs analysis

• Training Package review and implementation

• training and assessment services

• workforce development and planning

Wendy Perry is an AQTF07 NARA Auditor and quality consultant and a lead evaluator for the Institute of Trade Skills Excellence http://www.itse.com.au/.

WPAA provides Skills Recognition professional development, model, system, policy and procedure development and implementation advice.  Email us for further details.

Attn: Call/Contact Centre Managers

Setting up a new contact centre, centralising your organisation’s telephone customer service or re-engineering your call centre?

Gain an independent, industry-based view on your centre’s plans – a health check if you like.  We often find it’s with the finer details, implementation and continuous improvement areas that issues arise.

WPAA provides a risk management assessment and review service across your centre’s operations including:

• People and performance management
• Resource management
• Information and customer management
• Technology and equipment
• Physical environment
• External links

Culminating in a comprehensive report, action and implementation plan with practical approaches and tips.